Guest Relations Specialist
Job Description
Designation : Senior Executive - Guest Relations Experience : 5 - 10 yrs Location: Chennai Industry Preference : Hospitality Education: Any Graduate (Preferably from BBA/MBA/Hospitality background) : Ensuring and providing flawless, upscale, professional and high class customer service experiences Analyzing customer feedback and providing strategic direction to continuously improve overall rating Responding to customer needs and anticipating their unstated ones. Core Responsibilities Guest management & guest engagement activities Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner. Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone Organize events and activities approved by the head office Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times. Report maintenance issues and malfunctioning appliances to the manager for quick repair. What are we looking for(Specific Skill Set) Excellent communication skills Strong listening skills Superior organizational skills Strong time management skills Adequate capability in Excel, word and PPT
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Job Detail
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Job IdJD3276105
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear