Job Description

Sinclairs hotels Ltd is looking for a Guest Relations Executive for its Dooars, Chalsa unit. The responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities.If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.
Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests' requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
• Recommend local tourist spots, including places to dine, shop and sight-see

Requirements and skills

• Proven work experience as a Guest Relations Associate/Executive
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Job Types: Full-time, Regular / PermanentSalary: From ?22,000.00 per monthJadwal:

• Flexible shift

Tunjangan:

• Food provided
• Provident Fund

Upah Tambahan:

• Yearly bonus

COVID-19 considerations:
YesExperience:

• total work: 2 years (Preferred)