Job Description

Guest Relations Responsibilities

Greet, interact, and build strong rapport with guests throughout their stay to ensure a memorable experience. Address concerns and resolve issues promptly with empathy and professionalism. Collect guest feedback in person and via online reviews to identify and act on improvement areas. Encourage happy guests to leave positive reviews on

Google, Agoda, MakeMyTrip

, and other OTA platforms. Design and offer

attractive loyalty incentives

or discounts to encourage repeat stays. Understand

pricing dynamics

and booking options to assist guests and help optimize occupancy. Maintain regular contact with past guests to drive referrals and repeat bookings. Support front office staff in VIP check-ins, guest requests, and satisfaction follow-ups.

Sales & Marketing Responsibilities

Promote the hotel locally by partnering with: Event planners, wedding coordinators, travel agents. Local businesses, universities, hospitals, and coworking spaces. Identify and target niche segments like medical tourists, weekend travelers, and corporate guests. Plan seasonal promotions, tie-ups for events, and offer packages during off-peak periods. Collaborate with digital vendors or manage basic social media for brand visibility. Optimize listings across OTAs (Goibibo, MMT, Agoda) with competitive pricing and visual content. Improve Google My Business and online presence through review management and local SEO.

Reporting & Performance

Monitor occupancy, reviews, guest satisfaction scores, and OTA rankings. Track sales outreach efforts and share insights with ownership. Recommend improvements to increase visibility, occupancy, and guest retention.
Job Type: Full-time

Pay: ?18,000.00 - ?19,000.00 per month

Benefits:

Leave encashment
Schedule:

Day shift
Supplemental Pay:

Commission pay
Experience:

Customer relationship management: 2 years (Required)
Language:

English (Required) Hindi (Required)
Willingness to travel:

25% (Required)
Work Location: In person