Job Description

BRIEF ABOUT COMPANY: Exotic India offers a unique selection of products that reflect the cultural traditions and lifestyle of India. We bring the best of India to enhance your living, touching every space and corner of your life. Our range of handpicked products are created and acquired, adhering strictly to our policy of Fair Trade, and celebrate India\'s famed arts, crafts, and spiritual depth with the aim to make India\'s culture and art accessible to all. As we curate products from artisans, designers, and artists who use traditional techniques, skills and hand-based processes, we give back by offering profits to support our culture that inspires us, while preserving its traditions in the process. Our complete collection can be viewed at www.exoticindia.com ABOUT SHOWROOM: Exotic India is coming up with a one of a kind showroom in Kirti Nagar, spread over 9000 sq ft of retail space. The showroom enjoys a premium location on the main road, and is expected to enjoy heavy footfalls at the outset. It will be targeted towards Upper Middle Class and High Net-worth individuals. Products showcased will include Home D\xc3\xa9cor, Religious and secular statuary, art paintings, and other curated hand-made objects. Prices will range from a few hundred Rupees to several lakhs. SYNOPSIS OF ROLE: We are looking for a Guest Relations Executive to provide high-quality service to our customers. GRE should be an excellent communicator who can stay positive when facing difficult situations. GRE should also be reliable and customer-oriented, as she will serve as a primary point of contact for our customers. Key Skills Responsible for creating a pleasant experience for the guests by providing excellent services, providing them for pleasant and comfortable tour of Showroom. Key Responsibilities

• Responsible & monitoring the expected bookings and coordinate all arrivals and departure of guests
• To engage with the customer, understand the customer\xe2\x80\x99s requirement targeting customer delight, and direct them to the proper section.
• Responsible & manage the needs/request of the guests like providing guidance on products and services.
• Responsible for advice & make sure that the guests are guided properly about services and conditions.
• Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) And supporting the Store to adhere to VM guidelines
• Responsible for upselling the sales by providing the guests with additional information regarding products and services and close the loop with order and all
• Responsible for timely resolving guest issues with utmost care/proactive approach and resolving them with appropriate solutions
• Responsible for review Guest feedback register on regular basis & implement corrective action plan for the same within department and cross functional department
• Responsible & managing close attention to VIP guests & adhere proper protocol
• Managing Daily/Weekly/Monthly/Yearly MIS reports
• Responsible for documenting policies & procedures in the operating systems to achieve greater customer delight
• Responsible for managing/training guest relation team to ensure all standards and operating procedures are adhered to - policies, handling of guests, and providing relevant information.

Qualification Bachelor\xe2\x80\x99s degree/Diploma in hospitality - Hotel Management Experience 2-3 years of relevant experience in hospitality industry. Desirable Experience in Interior Industry. Location Kirti Nagar, Delhi Benefits 1. Friendly Work Culture 2. Social Security Code- In Place 3. Annual Bonus- as per Company guidelines 4. Leave Encashment 5. Remuneration: - 920,000.00 - 925,000.00 per month. shall base on current CTC & Experience. Interested can contact on +91-XXXXXXXXXX. Job Type: Full-time Salary: 920,000.00 - 925,000.00 per month Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Kirti Nagar, New Delhi - 110016, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest relations: 2 years (Required)
• Retail sales: 1 year (Required)

Language:

• English (Required)

Speak with the employer
+91 +91-XXXXXXXXXX