Job Description

About Blue Beds A boutique hospitality firm focusing on alternate lodging properties delivering a unique experience.# Blue Beds Jaipur - Premium backpacker hostel, Top-ranked on Tripadvisor, Booking.com, MMT, etc. 20,000+ Guests from around the world.
70% of sales generation via direct channels with 40% higher ADR than the competition.
TOP 3 TripAdvisor for the past 5 years. What are we looking for? We are looking for an enterprising individual with the ZEAL to manage guest experience in Jaipur. Also develops strategic action plans for hotels to drive measurable, incremental experiences revenue. Why be part of Blue Beds? GUEST EXPERIENCE > REVENUE , We are passionate about travel and hospitality, if you are the same, this is the right place 1. Entrepreneurial - it\'s like running your own business 2. Growth - have the chance to first had grow the business & be in a CXO role 3. Learning & Autonomy - learn by doing and get the freedom to implement your ideas What will you be responsible for?

• A clear understanding of hostel operations & the concept
• Create content for social media
• Developing SOPs for quality standardization
• Ensure the constant delivery of excellent guest and customer service.
• Take ownership of the Guest Journey & engagement
• Speak with the guests for reviews - both video and written
• Curate guest experiences in the city and outbound to optimize both revenue and guest experience
• Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times. - OWN AND SOLVE
• Lead collaborations with content creators & nearby businesses
• Be obsessed with guest experience and operational excellence, everything always has to be on TIME
• Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
• Lead community development of the property and revenue optimisation via the same

Who you are?

• A driven individual who is digitally savvy ( any knowledge of digital marketing will be preferred )
• Extrovert with exceptional communication skills ( Knowledge of the youth travel market )
• Passionate about Travel and experiences
• Empathy towards your customers and colleagues.
• Organized with attention to detail.
• Prior knowledge of social media management tools & content creation
• Prior knowledge & experience in working on Channel managers and OTA extranets preferred
• Knowledge of working on CRM software ( EZEE ABSOLUTE, CLOUDBEDS etc )

Job Types: Full-time, Permanent Salary: Up to \xe2\x82\xb930,000.00 per month Benefits:

• Food provided

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Jaipur, Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you be able to join immediately?
• What was your last drawn salary? (INR/Month)
• What are your salary expectations? (INR/Month)
• How many years of work experience do you have with Property Management Systems?
• How many years of Hospitality experience do you currently have?
• Have you created content before for the social media?

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person