Job Description

Guest Relation ExecutiveWhat\xe2\x80\x99s your ambition? Is it a big goal or small steps? Professional or personal? We\xe2\x80\x99d like to know because at JLL, we make your ambitions our business. And if you have ambitions in (Workplace), join us to be inspired by the best.What this job involves:General Purpose
To be responsible for guest\xe2\x80\x99s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.

• Job type : Full time
• Reporting Manager : Lobby Manager

Main Job Duties and Responsibilities

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest\xe2\x80\x99s arrival immediately and follow up calls made where guests are not picked up coordinating with thwith the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety

• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Maintained visitor logbook and book taxis if required
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID\xe2\x80\x99s.

• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• \xe2\x80\xa2 Client safety and security protocols are followed
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Sound like the job you\xe2\x80\x99re looking for? Before you apply, it\xe2\x80\x99s also worth knowing what we are looking for
Education and Experience

• Qualification : Prefer BHM/Bachelor\xe2\x80\x99s Degree
• Industry Type : FM Services, Hotel
• Overall Experience : 2-4 years
• \xe2\x80\xa2 Industry Experience : 2-3 years
• Technical Skills : Computer knowledge
• Generic Skills : Communication, Vendor/people management, Planning, Prioritising

And Organising
Key Competencies

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem-solving skills.
• Able to work flexible hours.
• Quick learner and ability to motivate self.
• Proven working experience as a guest relation Executive.

• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS office.
• Strong team player within a customer service team environment.
• Learning attitude & Positive thinking
• Initiative
• Attention to detail and accuracy
• Adaptability

What you can expect from us
You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...Location:On-site \xe2\x80\x93Noida, UPIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle