Job Description

About Us

The Orchid Hotels, under Kamat Hotels India Ltd., stands for sustainable luxury, green practices, and exceptional guest experiences. As Asia's first certified 5-Star Ecotel hotel brand, we're committed to eco-friendly hospitality and high service standards.

Role Summary

As a Guest Relations Executive, you will be the face of our hotel -- welcoming guests, handling their needs, resolving issues, and ensuring their stay is memorable. You will act as the liaison between guests and hotel operations, always aiming to exceed expectations.

Key Responsibilities

Warmly welcome arriving guests and bid farewell at check-out, ensuring a personalized experience. Anticipate guest needs, respond to inquiries about hotel services, amenities, and local area. Handle guest complaints, requests, or feedback promptly and professionally; perform basic service recovery when possible. Monitor and prioritize VIP / corporate guest arrivals & departures, ensuring extra care and coordination. Coordinate with Housekeeping, Front Office, F&B, Engineering, and other departments to ensure guest requests are fulfilled on time. Assist in the preparation of guest welcome packs, room allocations, and pre-registration formalities. Maintain accurate guest profiles, logs, feedback records, and reports. Upsell hotel services, packages, or amenities when appropriate. Support special events, group check-ins, or guest relations projects as needed. Ensure compliance with hotel policies, safety, and service standards at all times.

Requirements / Qualifications

Diploma / Degree in Hotel Management / Hospitality or equivalent 1 to 3 years experience in Guest Relations / Front Office / Hotel Guest Services Excellent communication skills (English + local language; any third language is a plus) Strong interpersonal skills, empathy, and guest-oriented mindset Ability to multitask, stay calm under pressure, and problem solve quickly Familiarity with PMS systems (e.g. OPERA, or equivalents) and basic computer skills Professional appearance and grooming, with a positive & confident attitude Willingness to work in shifts including weekends & holidays

What We Offer

The opportunity to work with a recognized Ecotel, sustainability-driven hotel brand A supportive, people-centric work culture Opportunities for growth, cross-training, and skill development Competitive compensation, benefits, and incentives

How to Apply:

Send your CV to

hrexe.mum@orchidhotel.com

or Whats App your CV on

84229280444

with subject line "Guest Relations Executive - GRE Application"

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 8422928044