Job Description

1. Guest Service & Interaction:

Greet guests immediately upon arrival with a warm and friendly demeanor. Perform guest check-ins and check-outs efficiently and accurately using the Property Management System (PMS). Handle guest complaints and concerns promptly, professionally, and effectively, escalating to a supervisor when necessary. Provide information to guests about hotel facilities, services, room features, and local attractions. Answer phone calls, respond to emails, and manage guest inquiries with excellent phone etiquette.

2. Reservations & Administration:

Handle room reservations via phone, email, and in-person walk-ins. Manage room assignments, pre-registrations, and special requests (e.g., extra bed, baby crib). Maintain and update guest records and profiles in the PMS system. Process guest payments, handle cash and credit card transactions, and maintain a balanced cash drawer. Understand and apply different room rates and packages.

3. Operational Duties:

Maintain the cleanliness and professional appearance of the front desk and lobby area. Coordinate closely with the Housekeeping and Maintenance departments to update room status (clean, dirty, out-of-order) and ensure readiness for arriving guests. Manage guest luggage and coordinate with bell staff. Handle safe deposit boxes for guests. Prepare and distribute daily reports (e.g., occupancy, arrival/departure lists).

4. Safety & Security:

Ensure guest privacy and security by adhering to strict key control policies. Follow all established safety, security, and emergency procedures. Verify guest identification and ensure only registered guests access rooms.

5. Teamwork & Communication:

Act as a central communication hub, relaying important information between departments (e.g., guest requests to housekeeping, maintenance issues to engineering). Work collaboratively with all team members to ensure a superior guest experience. Assist in training new front office staff members.
Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

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+91 7557668866