Job Description

Key Responsibilities:

Welcome guests warmly and ensure smooth check-in and check-out processes. Handle guest inquiries, feedback, and complaints professionally and promptly. Coordinate with housekeeping, F&B, and other departments to fulfill guest requests. Maintain guest history and preferences to enhance personalized service. Assist VIP guests, handle special arrangements, and manage guest amenities. Ensure lobby and reception area are well-maintained and presentable. Promote resort facilities, events, and special offers to guests. Handle guest correspondence, calls, and emails efficiently. Prepare daily reports on guest feedback and special cases. Maintain confidentiality of guest information at all times.
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹24,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

How many years of experience do you have in Hotels or Resorts? Do you have any experience in Hotels or Resorts?
Location:

Kollam, Kerala (Preferred)
Work Location: In person