Job Description

Job Title:

Guest Relation Executive (GRE)

Department:

Front Office

Reports To:

Front Office Manager

Job Summary

The Guest Relation Executive is responsible for ensuring exceptional guest experiences by providing personalized service, handling guest interactions professionally, and resolving concerns promptly to enhance guest satisfaction and loyalty.

Key Responsibilities

Welcome guests warmly and ensure smooth check-in and check-out experience Build rapport with guests and understand their preferences and special requirements Handle guest requests, feedback, and complaints courteously and efficiently Coordinate with departments to ensure timely fulfillment of guest needs Maintain guest history, preferences, and VIP records Conduct guest follow-ups during stay to ensure satisfaction Assist with special occasions, VIP handling, and guest amenities Promote hotel facilities, services, and local attractions Ensure lobby presence and professional grooming at all times Maintain daily guest interaction and complaint logs Support Front Office operations during peak hours

Skills & Competencies

Excellent communication and interpersonal skills Strong guest handling and problem-solving abilities Pleasant personality and service-oriented attitude Ability to multitask in a fast-paced environment Knowledge of PMS and hotel operations (preferred)

Qualifications & Experience

Degree / Diploma in Hotel Management or Hospitality preferred Minimum 1-3 years of experience in Front Office or Guest Relations Freshers with good communication skills may be considered

Working Conditions

Shift-based duties including weekends and holidays Standing and lobby-based role
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?23,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):

Do you have any experience in Resorts? How many years of experience do you have in Hotel or Hospitality Industry?
Location:

Kollam, Kerala (Preferred)
Work Location: In person