Job Description

The Guest Relation Executive is responsible for delivering warm, personalized, and memorable guest experiences. She will act as the primary point of contact for guests, handle check-ins, manage special requests, coordinate activities, and ensure guest satisfaction throughout their stay.

This role is highly guest-facing and requires a pleasant personality, excellent communication, and strong hospitality etiquette.

Minimum Experience Requirement

1-3 years of experience

in Guest Relations / Front Office / Reservations / Customer Service in hotels or resorts. Freshers with outstanding communication & grooming may be considered in exceptional cases.

Key Responsibilities Guest Interaction & Service

Welcome guests on arrival with a warm, professional approach. Assist with check-in and check-out procedures smoothly and courteously. Manage guest requests, complaints, and feedback with empathy and prompt action. Ensure special occasions (birthdays, anniversaries, honeymoon, etc.) are well-coordinated with F&B and housekeeping. Maintain strong guest relationships throughout their stay.

Coordination & Communication

Work closely with housekeeping, F&B, activity team, and transport to ensure seamless service. Update guest preferences, feedback, and service issues in the property management system (PMS). Handle guest concierge services such as local sightseeing, travel arrangements, routes, and recommendations. Share daily activity schedules, resort rules, and safety information with guests.

Front Office Responsibilities

Support front office operations during peak hours. Maintain accurate records (guest profiles, billing, room keys, amenities). Handle phone calls, email queries, and special service coordination. Ensure lobby, reception and guest areas are neat and welcoming.

Guest Experience & Upselling

Identify guest needs proactively and provide tailored recommendations. Promote in-house activities, spa treatments, dining experiences, and special events. Assist in managing guest feedback platforms (Google Reviews, OTA reviews, TripAdvisor).

Qualifications & Skills Essential

Graduate in Hospitality, Tourism, or any discipline. Excellent communication skills in

English

,

Hindi and Regional Languages.

Strong grooming standards and professional etiquette. Ability to handle guests politely and patiently. Confidence, positive attitude, and problem-solving skills.

Preferred

Knowledge of PMS software (Opera / IDS / Cloud PMS). Experience in boutique or luxury resorts. Capability in handling foreign guests.

Personality Traits

Warm, polite, and guest-friendly. Excellent listener with strong interpersonal skills. Calm under pressure and emotionally composed. Punctual, disciplined, and well-presented. Team player with a service-oriented mindset.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person