Job Description

Key Result Areas (KRAs)

Guest Satisfaction:

Achieve high guest satisfaction scores through proactive assistance and personalized service. Maintain a positive and welcoming atmosphere for all guests and visitors.

Issue Resolution:

Effectively address and resolve guest complaints, escalating issues when necessary. Implement feedback and corrective actions to prevent future occurrences of similar problems.

Operational Efficiency:

Ensure all guest requests and needs are met promptly and efficiently. Coordinate effectively with departments such as front office, housekeeping, and food & beverage to meet guest needs.

Guest Communication & Information:

Serve as the primary point of contact for guests, answering questions and providing information. Maintain up-to-date information on hotel services, local area, and events.

Loyalty & VIP Services:

Promote and enroll guests in loyalty programs, recognizing and rewarding repeat customers. Provide personalized services and amenities for VIP guests.

Event & Special Requests:

Assist in planning and organizing guest events, meetings, or special requests.

Safety & Compliance:

Ensure guest safety and security by adhering to all hotel and healthcare policies and procedures. Maintain familiarity with emergency procedures and health and quality standards.
Skills & Competencies (Supporting KRAs)

Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Customer-focused mindset and a proactive approach to anticipating guest needs. Adaptability and the ability to work in high-pressure situations. Teamwork and collaboration skills.
Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person