The Guest Relations Executive (Female) is responsible for providing exceptional customer service and ensuring a pleasant experience for all guests. She acts as the primary point of contact, addressing guest inquiries, handling complaints, and maintaining a professional and welcoming atmosphere at all times.
Key Responsibilities:
Welcome guests upon arrival with warmth, professionalism, and courtesy.
Ensure smooth check-in and check-out procedures.
Handle guest queries, requests, and complaints promptly and efficiently.
Maintain up-to-date knowledge of hotel facilities, services, and local attractions to assist guests.
Coordinate with other departments (Housekeeping, F&B, Concierge, etc.) to fulfill guest needs.
Record and maintain guest feedback and report to management.
Ensure the reception area/lobby is tidy, presentable, and stocked with promotional materials.
Assist in VIP guest arrangements, special occasions, and personalized services.
Manage guest records, bookings, and billing as per company policy.
Uphold confidentiality and ensure all guests receive personalized, high-quality service.
Requirements:
Gender:
Female (as per role requirement)
Education:
Graduate in Hospitality Management, Tourism, or a related field.
Experience:
1-3 years of experience in guest relations, front office, or customer service.
Skills:
Excellent communication and interpersonal skills.
Pleasant personality and professional grooming.
Strong problem-solving and multitasking abilities.
Fluency in English (and local/regional languages preferred).
Computer proficiency (MS Office, CRM, or PMS software).
Key Competencies:
Customer orientation
Attention to detail
Positive attitude and team spirit
Time management
Conflict resolution
Job Type: Full-time
Pay: ?19,000.00 - ?21,000.00 per month
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