Job Description

1.

Guest Reception & Greeting

Warmly welcome and greet all guests upon arrival. Create a positive first impression with a friendly, professional attitude. Escort guests to their tables and ensure they are comfortably seated.
2.

Reservation Management

Manage and confirm reservations (via phone, online, or in-person). Maintain accurate records of bookings using reservation systems or logs. Coordinate seating plans and manage the waitlist during busy periods.
3.

Seating Coordination

Plan and allocate tables according to guest preferences, party size, and server availability. Balance seating to ensure efficient service across all sections. Coordinate closely with service staff to minimize guest waiting time.
4.

Guest Relations

Communicate courteously and effectively with guests, addressing inquiries and requests. Provide menus and introduce the assigned server when seating guests. Note and remember repeat guest preferences when possible.
5.

Complaint Handling & Escalation

Address minor guest concerns proactively. Escalate serious issues to the Restaurant Manager or Guest Relation Executive. Follow up to ensure guest satisfaction after concerns are addressed.
6.

Communication with Team

Attend daily pre-service briefings to understand special instructions or VIP guests. Coordinate with the kitchen and service staff regarding guest flow and special needs. Maintain effective communication to ensure smooth guest service.
7.

Ambience & Presentation

Ensure the host/hostess stand and entrance area are tidy and welcoming. Monitor cleanliness and atmosphere of dining area from the entrance. Arrange welcome decor (e.g., flower vases, greeting signage) as needed.
8.

Upselling & Promotions

Inform guests about ongoing promotions, special menus, or events. Encourage guests to explore the full range of offerings (e.g., desserts, drinks). Distribute promotional material when required.
9.

Grooming & Personal Presentation

Adhere to uniform and grooming standards consistently. Maintain a pleasant demeanor and body language at all times. Be punctual and professionally dressed for every shift.
10.

Reporting & Feedback

Record daily guest count, reservations, and walk-ins. Gather and report guest feedback to management. Provide suggestions for improving guest flow and seating efficiency.
Job Type: Full-time

Pay: ?23,000.00 - ?28,000.00 per month

Benefits:

Food provided Paid time off
Schedule:

Rotational shift
Work Location: In person

Speak with the employer

+91 9315263287