Job Description

Front Desk Operations

Greet guests warmly on arrival and assist with check-in and check-out procedures. Handle reservations, cancellations, and room allocations. Manage guest requests, complaints, and queries with professionalism and promptness. Maintain accurate records of guest accounts and billing.

Guest Relations

Ensure a personalized guest experience by anticipating needs and preferences. Provide information on hotel facilities, services, and local attractions. Coordinate with other departments (Housekeeping, F&B, Engineering, etc.) to meet guest needs. Follow up on guest feedback and take corrective actions where necessary.

Administrative & Compliance

Handle cash, credit cards, and other payment methods accurately. Maintain front desk logs, reports, and shift handovers. Ensure compliance with hotel policies, safety, and security procedures. Assist in up-selling rooms and promoting hotel services to maximize revenue.

Skills & Competencies:

Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and remain calm under pressure. Attention to detail and organizational skills. Proficiency in hotel management software (PMS), MS Office, and basic computer operations.

Work Conditions:

Rotational shifts including weekends and holidays. Uniform and grooming standards must be maintained as per hotel policy.
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Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

Food provided Paid sick time
Experience:

total work: 3 years (Preferred)
Work Location: In person