Job Description

Guest assistance:

Warmly welcome guests, assist with check-in and check-out, and provide personalized attention to VIPs or repeat guests.

Customer service:

Promptly and professionally handle guest queries, requests, and complaints.

Information and promotions:

Maintain up-to-date knowledge of hotel facilities, services, and local attractions to provide guests with accurate information.

Department coordination:

Liaise and coordinate with departments like Front Office, Housekeeping, and Food & Beverage to ensure all guest requirements are met efficiently.

Record keeping:

Maintain accurate records of guest preferences, feedback, and interactions.

Promotions:

Promote hotel services, special offers, and loyalty programs to guests.

Presentation:

Ensure the cleanliness and presentation of the lobby and other guest areas.
Key skills and qualifications

Excellent communication and interpersonal skills. A professional, outgoing, and customer-oriented attitude. Strong organizational and time-management abilities. Problem-solving and conflict resolution skills. Proficiency in English, with additional languages being a plus. Computer literacy. A diploma or degree in Hospitality Management is often preferred. Experience in the hospitality industry is often required.
Job Types: Full-time, Permanent

Benefits:

Food provided Provident Fund
Work Location: In person