Job Description

About Customer Experience

The Customer Experience (CX) organization will provide a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. The CX organization structure ensures that our customers benefit from dedicated management attention and from our teams' deep understanding of local markets. CX is also responsible for ensuring strong alignment between our customer-facing sales and delivery teams in each account.

• GSS L&C Support Manager will be responsible for the vetting of RFP's, drafting and rating of Global Framework Agreements, AMC/Managed Services Contracts, Statement of Compliance, Non-Disclosure Agreements, and back to back alignment of contracts with subcontractors for different markets and regions based on the inputs shared by internal stakeholders.
• He/She shall be responsible for analyzing key commercial/ contractual risks in a contract from a legal, commercial, and services perspective and provide appropriate responses and advice on mitigating those risks.
• Interprets client needs, assessing the full requirements; identifies solutions to nonstandard tasks/queries. Is aware of internal/external business issues & best practices in own discipline; applies to own role.
• Preparation of Commercial/ Contractual Statement of Compliance (SOC) in response to the RFPs Draft/coordinate T&Cs SoC in line with Company standards, Customer Frame Contracts, and CM/bid strategy.
• Suggest a contract management strategy based on the overall bid strategy and taking inputs from relevant stakeholders.
• Interact with all relevant stakeholders on critical issues covered in the contractual documents.
• Ensuring the respective scope/obligations/pricing is contractually well defined.
• Draft contracts keeping Nokia interests protected and in line with the market requirements.
• Carry out back-to-back comparison, alignment, and analysis of multiple contracts.
• Research the legal, regulatory, and commercial aspects as is the need of the business
• Support and advise the stakeholders on Contractual/ Legal /and Compliance aspects
• Phrase the responses to specific contractual /commercial/ Legal terms

Job Responsibilities & Competencies

• Ability to handle pressure and tight timelines.
• Ability to understand negotiation strategies and advise Market stakeholders from sales and contractual perspectives to assist in closing the deals.
• Have handled drafting/vetting of multimillion highly complex global contracts.
• Experience in drafting process-specific Standard Operating Procedures (SOP's).
• Working to excellent knowledge of corporate policies and procedures, coupled with the ability to identify required improvement to established policies
• Working to expert knowledge of contracting concepts, Incoterms, applicable international contract law. Strong to excellent analytical and communication skills.
• Use of independent judgment and creativity applied to the resolution of contract issues. Excellent internal and external negotiation skills.
• Resourceful in pushing the function's agenda for the betterment of the organizational goals.

Additional Requirements:

• Business understanding to achieve contractual transparency and accountability for risks as well as driving the Change Management Process to protect the Company's interests.
• Telecommunication working experiences will be an add-on
• Willingness to learn
• Ability to work as part of a team

Qualification

• Degree in law with experience in contract management/ review/ negotiation.
• Experience Required: 14-18 yrs

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people's lives and help to overcome some of the world's most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.

Additional Information