Job Description

for Guest Service Associate (GSA) in Food & Beverage Service

Position Title

: Guest Service Associate (F&B Service)

Department

: Food & Beverage Service

Reports To

: F&B Supervisor / Restaurant Manager

Job Summary

The Guest Service Associate (GSA) in the F&B department is responsible for delivering exceptional service to guests in the restaurant, bar, banquets, or any other F&B outlet. The role involves taking orders, serving food and beverages, maintaining cleanliness, and ensuring a delightful dining experience for guests.

Key Responsibilities

Guest Interaction

Greet guests warmly and ensure they feel welcomed. Provide personalized service and anticipate guest needs. Address guest queries and complaints efficiently and politely.

Order Taking and Serving

Present menus and assist guests in making choices. Take orders accurately and relay them to the kitchen or bar. Serve food and beverages promptly while adhering to service standards.

Table Setup and Maintenance

Set up tables before service with the required cutlery, crockery, and glassware. Clear tables after meals and reset for the next service. Ensure the cleanliness and tidiness of the dining area at all times.

Knowledge and Promotion

Stay informed about the menu, daily specials, and ongoing promotions. Upsell food and beverage items to enhance guest experience and revenue.

Team Coordination

Work collaboratively with kitchen staff, bartenders, and other team members. Support colleagues during busy periods and ensure smooth service flow.

Health and Safety Compliance

Follow hygiene and sanitation standards in handling food and beverages. Comply with safety regulations and handle equipment responsibly.

Qualifications and Skills

Educational Background

Minimum: High school diploma or equivalent. Preferred: Diploma/Degree in Hotel Management or F&B Service.

Experience

Prior experience in F&B service or hospitality is an advantage.

Skills and Attributes

Excellent communication and interpersonal skills. Positive attitude, attentiveness, and ability to work under pressure. Basic knowledge of food and beverage products.

Physical Requirements

Ability to stand and walk for extended periods. Capability to lift and carry trays, plates, and other service-related items.
Job Types: Full-time, Permanent, Fresher

Pay: ?13,000.00 - ?16,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Ability to commute/relocate:

Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person