Job Description

• SND - Sales & Distributions
• Mumbai, India
• Cathay Pacific
• Application Deadline
  20 Jan 2023

Company Description
Let your passion fly! We\xe2\x80\x99re proud to be one of the world\xe2\x80\x99s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that\xe2\x80\x99s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won\xe2\x80\x99t be your last. It could take you anywhere. Join us and discover just how far you can go! Role Introduction
Responsible for supporting Sales & Distribution, Digital and Airport teams with various reservation/ticketing duties like group ticketing, reservation related functions and handling online customer queries to improve customer experience. Key Responsibilities
Group Sales Support and Reporting

• Support sales teams for issuing group tickets for the region.
• Issue ticket instructions, quote taxes and ticket issuance as required
• Process group ticket issuance including amendments and special requests
• Timely communicate group ticketing confirmation to sales.
• Create and maintain accurate group ticketing files as required

Digital Sales Support

• Cross checking & comparing various prices on IBE/OTAs / Other websites to ensure parity of fares available in Cathay Pacific website.

Reservation Support & Other Functions

• Handle transit product offering with proper check on ticket eligibility
• Coordinate with BD/ RMO team where necessary to obtain transit product confirmation and ensure the same shared with customers timely.
• Coordinate with CCD /HO to obtain PNR history to check on No show/cabin downgrade etc.
• Handling and issuing AD/ID/Award / Prize/ Influencers tickets.
• To support Digital & Sales team for processing manual refunds of tickets in GDS/NDC
• Support Airport teams with reservation-related queries and handle deportees ticketing
• Maintaining up-to-date approval records for all types of ticket issuance.

General

• Utilise tools such as Group Sales Optimizer to run reports and conduct analysis
• Ensure language, content and context of documents and information in the local marketplace is appropriate
• Conduct pricing intelligence and support as and when required
• Undertake Indoor Account servicing as and when required
• Any other reasonable task as requested

Emergency and Accident

• Emergency and Accident and Crisis Response responsibilities as required

Requirements
Academic qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant Sales business field or Airline ticketing would be an advantage
  
  Knowledge, skills, training and experience
  
  • A minimum of one years\xe2\x80\x99 relevant experience in ticketing
  • Experience in customer sales and services is an advantage
  • Demonstrable commercial acumen
  • Experience in, or knowledge of, the airline industry is a distinct advantage
  • Proven numeracy and analytical skills
  • Knowledge of Amadeus
  • Excellent communication and interpersonal skills
  • Excellent PC literacy in Word, Excel and PowerPoint
  • Adaptive to and embraces constant change
  • Willing to work in Shifts

• FTC - Fixed Term Contract - 1 Year

Benefits
https://careers.cathaypacific.com/who-we-are/why-work-here Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer