Job Description

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

A Group Air Consultant must be experienced in booking Individual Air/Rail + Group Air/Rail travel, responsible for group movements ranging from 10 to 2000+ people.

This will involve research and negotiation with airlines & rail suppliers for group allocation of seats, agreeing to supplier contracts as well as managing the seats and keeping to the supplier's deadlines, additionally, All groups will require experience of published IATA & consolidator individual fares bookable via the GDS (preferably Sabre).

All enquires will be managed through a defined process from meeting qualification call and initial proposal to post project financial reconciliation, respecting customer and American Express Meeting & Events standards, procedures and policies.

Responsibilities

Management of multiple client's events, from 10 people up to 1000's including all aspects of T4M & Group Travel

Deliver outstanding service based on the clients Event Brief including research, budgets, policies, negotiation, and management of Suppliers

Planning, coordination, and execution of group Air travel

Communicate confidently amongst peers to share best practice

Achieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client spend. Financial management throughout the life cycle of the booking.

Undertake continuous self-development and training.

Able to work on own initiative and within a team.

Negotiation (Financial, Contractual etc.) with suppliers

Communication with booking owners

Accurate and timely data management

Logistical coordination of the event

Maximizing of revenue per event and understanding of overall contribution to revenue and P&L

Budget reconciliation per event

Sound Company product knowledge and ability to cross sell products where possible

Financial and Data Reporting per event, per client

Additional duties as requested

Qualifications, Skills & Knowledge

Knowledge of the airline industry

Previous group or business travel experience preferred

Group and or published airline ticketing experience an advantage

GDS: Group and individual reservations: Sabre Preferable

MS Office user

Negotiation and contracting skills

Fluent Business English

Customer care excellence

Minimum of 1-3 years' experience in Group or Individual Flight booking

Flexibility and Ability to adapt

Able to work well in a Team

Used to working under pressure

High level of attention to detail

Job specific tasks

The Group Air role contains all or some of the following tasks:

Understand and meet Client Service Level Agreements (SLA if applicable)

Qualifying call or email with enquiry owner to determine travel requirements

Identify appropriate transportation options according to client needs

Creation of Client Event Proposal

Follow R-Max preferred suppliers' program

Communication with suppliers

Confirm and manage supplier deadlines

Reminders to customer on supplier deadlines

Negotiate Group fares and conditions

Secure enquiry owner approval on budget and terms & conditions of suppliers

Collect required data according to customer policies (POs...)

Secure contracts from suppliers to be signed if applicable

Sign contracts with suppliers

Utilising registration web site tools, capturing delegates' information and sending flight offers/confirmations directly, managing delegate changes and updates is also an advantage.

POST EVENT

Refund unused flights where possible

Prepare actual budget with final cost reconciliation

American Express GBT is committed to equal employment. All qualified candidates will receive consideration for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, , family or parental status, gender identity, former military, persons with disabilities or any other characteristic protected by government laws and regulations.

As a valued American Express GBT candidate, please take a moment to join us on and provide a review on .

Location India - Haryana - Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.