Job Description

Key responsibilities:

- Manage multiple accounts; and develop positive working relationships with clients at senior levels

- Drive client retention, renewals, upsells and client satisfaction - Pitching fresh and innovative ideas to clients and ensuring higher billing through upselling, renewals and retention

- Overseeing campaigns and projects to a specific schedule and within an agreed budget

- Using your knowledge and skills to push clients, internal teams and vendors in the most productive direction

- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

- Supervise the execution, monitoring and measurement of marketing campaigns and their success

- Maintain a healthy P&L for the team ensuring high efficiency, performance and profitability

- Lead and encourage teams to perform to the best of their ability

- Manage team\'s work flow and load

- Ensure timely team reviews & OKRs

- Manage team expectations and take active interest in their personal & professional development

- Work closely with the management to think through the brief, the insight, the approach and the strategy for new business development

Skills:

- Significant experience in professional client relationship management

- A solid background in content, social media, digital marketing or advertising

- The ability to plan and strategize at a senior level

- A persuasive and confident approach to creative projects

- Excellent written and oral communication skills

- Effective team management capabilities

- A keen attention to detail and budgetary restraints

- Full awareness of creative processes and techniques - including digital platforms

- The willingness to note relevant trends and develop ideas

- The ability to work as an authoritative figure in a busy team

- Exceptional presentation skills to develop ideas and concepts into compelling campaign lead strategies

- Creativity, attention to detail, and adaptability

- Ability to drive creative direction and vision for multiple projects simultaneously

- Knowledge of how video content development works is an advantage

- Should be well adept with global & Indian trends, formats and developments

IIM Jobs