Job Description

From 5 to 10 year(s) of experience
9 6,00,000 - 12,00,000 P.A.


Bangale/Bengaluru

Roles and Responsibilities Contract : 5 Yrs and Extendable
Educational Qualification and Experience (a) BE/ B.Tech/ MCAwith 5 years of experience in totalwith4 years in grievances support or customer support OR (b) Bachelor in Science (B.Sc) with 8 years of experience including 6 years in grievances support or customer support with good knowledge of computer
Job Profile

• Responsible for providing proper Resolution for the grievance cases received Through online (i.e.) PMOPG Portal
• Provide proper Resolution for the grievance cases received from Residents through Mail /Post/CRM
• Work on the set of complaints, segregate based on the risk levels and ensure remediation
• Assist in any other work incidental to the resolution of grievances, preparation of educational material
• Work closely with internal and external teams on enrolment, authentication, and logistics issues relevant to resident grievances, prepare concept notes and follow up till development of the solutions.
• Provide proper Resolution for the grievance cases received from HQ & ROs and other senior officials
• To find out Duplicate Enrolments through Analysis
• Follow up with MSAP /MSIP for proper solution for various Service Requests created
• Drafting the reply for RTI query
• Any other task assigned by UIDAI

Salary Up to 12 LPA


Last Application Date: 6th January 2022

Role:Customer Success Associate Salary: 6,00,000 - 12,00,000 P.A. Industry:IT Services & Consulting Functional AreaCustomer Success, Service & Operations Role CategoryCustomer Success Employment Type:Full Time, Temporary/Contractual

Key Skills
Grievance HandlingCustomer SupportEducational Qualification
Education UG:B.Sc in Any Specialization,B.Tech/B.E. in Any Specialization PG:MCA in Any Specialization

Company Profile

National Institute for Smart Government (NISG)
National Institute for Smart Government (NISG) is a not-for-profit company set up in 2002 by the Government of India (GoI) on the Public-Private-Partnership (PPP) model with Secretary, Ministry of Electronics and Information Technology (MeitY) as its Chairman. NISG is shaped as an institution of excellence in e-governance to assist governments for ushering in smart governance, process reforms and digitalization. NISG has been at the forefront of e-governance initiatives in India and contributed towards improvement in government processes and establishment of service delivery systems resulting in faster and simpler service delivery to end-users including citizens and businesses.
Company Info





Contact Company:National Institute for Smart Government (NISG) Website:http://careers.nisg.org