Job Description

1.

Grievance Handling:

- Handle customer complaints, escalations, and grievances through calls, emails, WhatsApp, and CRM.
- Ensure timely resolution as per company SLA.
- Coordinate with internal teams (warehouse, logistics, finance, tech) for resolution.
- Maintain grievance logs and prepare escalation reports.

2.

Customer Support:

- Handle pre-sales and post-sales customer queries.
- Assist customers with order placement, payment issues, delivery status, returns, refunds, and replacements.
- Provide accurate product information and usage guidance.
- Maintain high CSAT and professional communication standards.

3.

E-commerce Operations (Basic):

- Manage orders on e-commerce platforms (Shopify / marketplaces).
- Track shipments and coordinate with courier partners.
- Update order status, cancellations, refunds, and RTOs.
- Support basic catalog, pricing, and offer updates.
- Work on reports related to orders, returns, and customer issues.

Required Skills & Competencies

- Strong verbal and written communication skills
- Customer-first mindset with problem-solving ability
- Basic understanding of e-commerce workflows
- Familiarity with CRM tools, Excel, and order management systems
- Ability to handle pressure and escalations calmly

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:

Flexible schedule Health insurance Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Experience in Customer Support and Grievance Handling ? Highest Qualification ?
Work Location: In person