Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. Role Outbound and Vi Mini Stores Lead Job Level/ Designation M3/ General Manager Function / Department Postpaid / Outbound and Vi Mini Stores Reports to Cluster Postpaid Head Job Purpose Build & scale up quality postpaid acquisitions agenda for the cluster, by spearheading the Vi Mini Stores and Outbound sales agenda. The purpose of the role is drive the postpaid net add and revenue enhancement agenda through the Vi Mini Stores and Outbound channel. Key Result Areas/Accountabilities Achieve acquisition net of churn as per DB for all segment - Consumer , Digital , Enterprise (SOHO/ SME), IOIP , large accounts etc Drive and sustain engagement for team members ( ARLs and FLs ) of the cluster to facilitate delivery on key organizational goals and KRAs Design the ViMS channel in terms of towns to be covered and the right count of ViMS in these towns Supervise and enhance productivity of the ViMS channel of the cluster - by partnering with the ARLs and FLs Appointment of DSAs in key identified markets of the cluster and tracking / driving DSA productivity Driving the postpaid agenda through the CSP / DST / Outbound channel by supervising recruitment , training and productivity Planning for activities to drive IOIP sales Driving business through the Neo channel by supervising adherence to norms like same day calling / O2A % etc ( for markets where Neo delivery is through ViMS and CSP / DST Channel ) Tracking competition activities and being updated on key market developments Drive Innovation and automation in the ViMS and OB channel with the intent to beat competition on sustained basis Core Competencies, Knowledge, Experience Experience in Franchisee / DSA / DST management Operation excellence & team handling Problem solving, strategic & analytical capabilities Process improvement mind set Ability to coordinate with and influence other functions for alignment on priorities related to the ViMS & outbound vertical Years of Experience 10+ years of experience in Channel Sales & Distribution in B2B & B2C environment Direct reports 3 - 6 Areal Retail Leads Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

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