Job Description

Role Zonal Business Manager Job Level/ Designation General Manager - M3 Function / Department Sales Location Surat Job Purpose Directing zonal operations to grow customer and revenue market share. Responsible for managing gross and net adds / total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation. Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis. Key Result Areas/ Accountabilities Deliver overall Customer Market Share (CMS) target for the zone Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc.) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc.) Deliver overall Revenue Market Share (RMS) target for the zone Achieve zonal revenue target - across all products and channels Achieve savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level Manage overall customer satisfaction and revenue churn targets across different customer segments Ensure higher visibility by executing communication and branding activities, in coordination with the circle team Bad debt management Collection infrastructure/ reach enhancement Manage changes in business, organization, people to ensure continuity and smooth operations Coaching, mentoring and retention of on-roll team members Management of off-roll employees and agencies (in CS, C&C, Sales) Core Competencies, Knowledge, Experience Understanding of Business and its related processes Leadership and people management skills 10-15 years of experience Must have technical / professional qualifications Graduate, MBA preferred Skilled in performance analytics & driving team management English and local market knowledge

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