Job Description

Role

TL-RAN Performance

Job Level/ Designation

M3

Function / Department

Quality & User Experience

Location

Corporate

Job Purpose

Part of the Corporate Network Performance Management team accountable for quality and performance of mobility network, playing an important role in monitoring, reporting, analysis and improvement of network performance and customer experience management

Key Result Areas/Accountabilities

• Structured governance on Network Performance and Quality with Circles and Partners
• Provide technical guidance and SME support to circle quality team in all aspects of RAN (2G, 4G & 5G) network.
• Ensure to meet/maintain performance KPI as per benchmarking provided by central guidelines/targets
• Perform in-depth analysis of performance KPIs (geographical breakdown). Propose technology actions to improve performance
• Parametric and new product trials, analysis and recommendations
• Performance monitoring and optimization of inter-domain (RAN, TXN, PS Core..) parameters, configurations and KPIs for the best customer experience
• Coordination with cross-functional teams to ensure end to end performance monitoring and analysis
• Ensure implementation of processes for seamless working among central teams and circle
• Ownership and creation of supporting documentation in relation to processes, best practices, etc
• Support and involvement in the launch of new Technology, new market and swap
• Ownership of all KPI formulas, dashboards, reporting templates, daily/weekly/monthly performance reports and management reports.
• Validation and audit of all reports and parameters

Core Competencies, Knowledge, Experience

• Good Knowledge of technologies 2G, 3G, 4G and 5G with end to end call flows
• Good Knowledge of parameters & counters of different RAN vendors
• Excellent communication, inter-personal skills
• Strong troubleshooting skills with risk assessment ability
• Knowledge of tools like MyCOM, Netact, U2000 to fetch performance report and configuration

Must have technical / professional qualifications

Preferred qualification in B.E/B.Tech (Electronic & Communication)