Job Description

Job Req ID: 37767

Location: Mumbai, IN

Function: Marketing/Digital


About:

Role

Digital Platform lead – Vi App


Job Level/ Designation

M3


Function / Department

Digital


Location

Pune


Job Purpose

• Digital Platform lead is end to end owner for our Consumer App platform, responsible for technical delivery, operations and platform management of Vi App
• Vi App Platform Lead will partner with various business and technology teams to recognize business need and work closely with Digital Product Owner, technology cross verticals, service partners to deliver business requirements in an agreed timeline within the unshakable parameters of scope, quality and cost
• Platform lead will have an understanding of Vi App Product proposition and ensure robust scalable architecture to deliver capabilities on the App
• This role will need to make Vi App as a robust Super App which will anchor various partnership propositions we will onboard and offer to our consumers
• This role will work with various members of digital delivery org (which consists of designer, devs, analytics, UAT teams)
• The role will prioritise, plan and implement products features as defined by functional leads with error free timely deliveries in order to meet our App Adoption targets
• In the daily routine the Platform lead will work with Product Delivery Lead and Product Delivery owners to understand product vision and customer journeys on one hand and teams of engineers, architects & testers to build & delivery these features on the other
• In depth understanding of agile based delivery methodologies with continuous improvement mindset.
• The role has the responsibility of Operations, ensuring system stability and compliance to KPIs as well as adherence to SLAs

Key Result Areas/Accountabilities

Responsible for implementation of Application roadmap & managing strategy and delivery pertaining to Vi App. Ensure robust and scalable system architecture to handle enormous volumes and growth in a complex telecom scenario while ensuring business continuity
Analyze and implement changes at asset arising due to proposed Digital application architecture. Bring synergies while implementing the change. Identify improvement areas, evaluate technology trends and suggest / implement best practices from industry to achieve improvements.
Drive value creation culture for application portfolio resulting in revenue generation, enhanced customer experience, process improvements or cost savings.
Run governance with vendors and other stakeholders, Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's.
KPIs: Delivery efficiencies , Scope and Time management of deliveries, Resilience of Digital Products


Core Competencies, Knowledge, Experience

• Strong knowledge and understanding on technical delivery, Platform management and testing practices
• Servant leader mind-set
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
• Deep expertise of Agile tools
• Good communication, MIS and MS-excel skills
• Integrity and process oriented individual
• Ability to work effectively with and lead cross functional teams
• Experience of working with Digital Enterprises various capacities as portfolio manager, program manager, solution architect and knowledge of operations.
• In depth knowledge of Digital System Design and concepts. Knowledge of cross integration of backend applications with Digital Assets.
• Experience working in multi-vendor set up. Ability to build and sustain relationships with key stakeholders across service partner in multiple vendors. Clear, concise business communication style.
• Aware of current and new industry trends, technologies, and software development techniques – Agile, dev ops. Certifications around same will be preferable.

Must have technical / professional qualifications

• Engineering degree with 5+ years of work experience
• Agile or some other Project Management certification would be preferable
• MBA or Masters would also be a preferable qualification

Years of Experience

Overall Min. 5-7 years of total work experience


Direct reports

3-4