Job Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Responsitbilities Include:

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Recognize the importance of and create a culture of process improvement with a focus on streamlining our processes and adding value to our business and meeting client needs.*
• To ensure processes are carried out within agreed turnaround times and in accordance with documented procedures*
• Ensuring ICON labs is compliant with industry and international regulations and procedures as they pertain to the shipping and receiving of materials
• Travel (approximately 10%) domestic and/or international.
• Liaise with stakeholders on issues involving kit supply.*
• Review departmental operating issues with departmental leaders.
• Improve the department’s operational performance by introducing new ideas and concepts.*
• Maintain oversight of kit production vendor including maintaining performance metrics and making timely recommendations to management.*
• Complying with departmental SOPs and making updates as required to meet operational and regulatory requirements.*
• To assist in the preparation of relevant documented instructions to ensure investigators fully comprehend the laboratory requirements of the protocol.
• Contact couriers for required collection information based on protocol site lists. Select couriers and provide collection information to Project Management in timely manner.*
• Document and research any issues with inbound deliveries or courier invoices/documentation. Direct issues to relevant couriers or other contacts as required for clarification of the issue.*
• Create Proforma / Commercial invoices based on the commodities of a particular shipment, as well as any country or client specifications. Liaise with client’s CRO or Importer regarding shipment notification or assisting their invoice requirements for an Import Permit.
• To prepare and ship supplies to sites or other destinations as required.*
• Maintaining performance metrics and making timely recommendations to senior management if these requirements are not met*.
• Obtains pricing quotes from carriers on shipments and seeks cost effective methods.
• Attends inter-departmental and CLW risk assessment meetings to provide subject matter expert guidance to Project Managers on import and export regulations related to Kits and Specimen shipments.*
• Works with quality assurance teams to investigate and process any quality issues, supporting the implementation of corrective and preventive actions. Supports QA team during sponsor audits providing relevant information to auditors for any Kit supply and Logistics related enquiries *
• Auditing of vendor invoices to confirm accuracy in accordance with pricing agreements. Working with ICON finance team to process payments and ensure timely payments to vendors.*
• Collaborates with ICON Procurement team to provide operational oversight to contract and pricing negotiations.*
• Improving the global departments operational performance by introducing new ideas and concepts, with particular focus on new technologies and innovative solutions to kit supply challenges
• Responsibility for the Kit supply component of the Business Contingency Plan for ICON Central laboratories
• Perform additional responsibilities as requested by management

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
Are you a current ICON Employee? Please click here to apply:
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