Job Description

2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, it\'s growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers with genuine impact! This is one such role! Are you ready to make a difference Job Purpose: . Drive integrated IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Strategic direction along with continual service improvement and supplier operational governance. . Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered. . Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function. . Contribute to enabling operational excellence and continuous improvement in the Service quality across TT. . Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs. Diversity & Inclusion / EEO Minimum Requirements . At least 5 years of experience in IT, including ServiceNow, Document management systems, DevOps, ITIL Processes . Deliver on P&A process operations for specific process out of Change Management, Problem Management, Knowledge management, Service Request Management, Event Management, Incident management, Major Incident Management, Asset, Configuration management Transition Management as well as Availability Management . This role ensures the accurate execution of a specific process or a group of processes by a supplier. Work involves analysis of process related data and come out with gaps and action as for specific supplier and service line. . Role is also responsible meeting various process publishing of periodic dashboards as well as reports and correctness of the same. These processes require engagement and timely communications with . Role also supports escalation manager/ Major Incident Manager for MIM. . Support in Predict and prevent operations for assigned scope with target to identify gaps, reducing MTTR, improving time to delivery and CSAT within the scope in collaboration with service lines. . This role will analyze and identify improvement opportunities in existing processes, procedures, and drive for improvement using Six Sigma, Process simplification or Automation. Desirable Requirements: . Master of Science degree in information technology, software engineering, computer science or related field . Certification in and/or experience with Agile/DevOps methodologies . Certification or accreditation in IT quality and security (ITIL) #Orbit Why Sandoz 500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we\'re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world. How will we do this We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what\'s possible, when we collaborate with courage to aggressively and ambitiously tackle the world\'s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Sandoz! Commitment to Diversity & Inclusion: Sandoz is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)

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