Job Description

Monitors and governs global performance for full Service Operations organization.
Lead the design, implementation, and governance of a global performance management system within Services Operations. Drive continuous improvement metrics programs, design the SPS audits & AEP processes, and transformation initiatives to enhance operational efficiency, safety, quality, responsiveness, and Services ops performance across all zones, based on strong analytics:

• Define and track KPIs for Service Ops, through global dashboards, including Orders, Sales, GM, and all continuous improvement/transformation metrics
• Leverage Data analysis to understand gaps

Collaborate with global transformation experts and regional ops performance leaders to understood root causes for gaps, provide feedback to strengthen action plan

• Consolidate all 3 regions performance for review with global commercial
• Translate complex data into clear executive narratives and decision-ready insights.
• Drive predictive and proactive performance management using trend analysis, root cause analysis, and automation.
• Execute strategic initiatives to optimize global operational performance and governance within Services Ops. Establish and manage a global performance management framework for Services Operations. Lead transformation initiatives aligned with performance management directions.
• Design and implement new processes and solutions for global performance management and continuous improvement.
• Build a robust cost-to-serve model for transparency and operational governance.

Enhance robust performance management processes covering safety, quality, responsiveness, and operations KPIs.

• Key stakeholders: Act as a senior advisor to leadership on service performance and experience trends, namely SVP Services Strategy, Services Commercial, Regional Services Ops leader, Finance, regional performance lead
• Influences global operational strategies and performance management decisions.

Master's degree (MBA, MSc in Operations, Analytics, or Technology Management)
Professional certifications such as:

• Lean Six Sigma (Black Belt preferred)
• PMP / Agile / SAFe (for transformation environments)
• Service Experience or Customer Experience certifications
• Strong analytical and financial acumen, expertise in performance management frameworks, excellent stakeholder management and influencing skills. Work experience in transformation project within Country and global setup.
• Strategic & Leadership Skills
• Enterprise-level strategic thinking and execution capability
• Executive-level communication and storytelling with data
• Advanced stakeholder influence and change leadership
• Technical & Operational Skills
• Deep understanding of service operations in a technology environment, with ideally 10 -12 years of services operation experience
• Expertise in performance management frameworks
• Strong knowledge of service experience management
• Proficiency with analytics, BI tools, dashboards, and performance reporting
• Ability to link performance metrics to business outcomes and financial impact
• Commercial awareness in service delivery models (in-house, outsourced, hybrid)

Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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EUR36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills Required