Job Description

The Global Payments Operations Analyst is responsible for the accurate and timely execution of global payment transactions across multiple channels, including ACH, wire transfers, credit and debit card payments, integrated payment platforms, and lockbox services. This role ensures operational excellence, compliance with internal controls, and alignment with global banking standards. The analyst will collaborate cross-functionally with internal teams and external banking partners to support daily operations and continuous process improvement.

Key Responsibilities:

Transaction Processing & Monitoring

+ Execute and monitor daily payment transactions including ACH, wire transfers (domestic and international), credit card, debit card, Flywire, PayNearMe, and integrated payment systems.
+ Manage lockbox operations and ensure timely application of incoming payments.
+ Reconcile payment activity and resolve discrepancies in a timely manner.
+ Process credit card chargebacks on various payment platforms.

Operational Controls & Compliance

+ Ensure adherence to internal controls, SOX compliance, and regulatory requirements.
+ Maintain documentation and audit trails for all payment activities.
+ Support internal and external audits by providing required documentation and analysis.

Banking & Vendor Relationships

+ Liaise with banking partners to resolve payment issues and optimize transaction processing.
+ Coordinate with vendors and internal stakeholders to ensure accurate and timely payments.

Process Improvement & Reporting

+ Identify opportunities to streamline payment processes and enhance automation.
+ Develop and maintain operational dashboards and performance metrics.
+ Assist in the implementation of new payment technologies and platforms.

Support & Escalation

+ Provide Tier 1 support for payment-related inquiries from internal departments.
+ Escalate complex issues to appropriate stakeholders and follow through to resolution.

Qualifications:

Bachelor's degree in Finance, Accounting, Business Administration, or related field. 2-4 years of experience in treasury operations, banking, or payment processing. Strong understanding of global payment systems including ACH, SWIFT, Fedwire, card networks, and lockbox services. Proficiency in Excel and ERP systems (e.g., SAP, Oracle, NetSuite). Experience with integrated payment platforms and treasury management systems is a plus. Excellent analytical, organizational, and communication skills. Detail-oriented with a strong sense of accountability and urgency.

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.