Job Description

job details

Greetings from Randstad , Hiring Global HR Service Delivery Specialist for Gurgaon location!!! The key responsibilities of the role include:
General Workday support (Service, Updates & Change requests) for all the countries globally
Ensure all Workday tasks and events are resolved as per agreed timelines
Responsible for conducting Audit of Master Data Validation ...

Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox
Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries
Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
Develop and update Quick Reference Guide (QRC) and for all roles in workday
Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects.
Work on systems development/upgrade/enhancement projects as a team member.
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Randstad