Job Description

It's a senior role leading a full transformation of global IT operations, modernizing processes, tools, and governance across a complex technology landscape. The position drives long?term strategic change, ensuring scalable, consistent, and high?maturity IT service delivery worldwide.

• Lead global ITSM transformation (ITIL v4 | ServiceNow MSP)
• Build L1 & L1.5 operating models internally
• Drive Release Management modernization (CI/CD, automation, governance)
• Implement Global CMDB & Asset Management
• Govern vendor delivery (Capgemini Phase 2)
• Establish governance, KPIs, reporting
• Ensure operational readiness, adoption & BAU handover
• Business case, ROI, budgeting alignmentClose Phase 2 of ITSM design/implementation
• Establish global process maturity ? move towards Level 3+
• Create single global CMDB + asset repository
• Standardize Incident / Problem / Change / Release / Event / Config mgmt
• Create global governance cadences (weekly, monthly, quarterly)

Be part of a global brand transforming its entire tech backbone.Work with leaders who genuinely empower innovation and ownership
A successful Global Head of IT Operations should have:

• 15+ years in IT Operations with real transformation leadership experience.
• Expert in ITIL v4, ITSM uplift, ServiceNow models, and global process design.
• Strong in vendor governance, operating?model creation, and KPI/ROI ownership.
• Strategic, polished communicator who can influence senior stakeholders.
• Thrives in complex, multi?region environments and builds structure from chaos.
• Confident leading Release Management, CMDB, and Asset Management modernization.
• A change?agent who brings clarity, consistency, and long?term operational maturity.

Our client is a well-established global organization operating across more than 50 countries, with a diverse footprint that spans express delivery, freight, logistics, and tech-enabled supply-chain services. The company has demonstrated strong resilience and momentum, delivering double?digit annual revenue growth.

• Competitive remuneration package.
• Opportunities for professional growth and development.
• A chance to lead IT operations in the Transport & Distribution industry.
• A collaborative and innovative work environment.

This is an exciting opportunity for professionals in the Technology department to make a significant impact. If you are ready to take on the role of Global Head of IT Operations, we encourage you to apply.

Skills Required