Global Head Of It Operations Transformation

Year    Pune, Maharashtra, India

Job Description

It's a senior role leading a full transformation of global IT operations, modernizing processes, tools, and governance across a complex technology landscape. The position drives long?term strategic change, ensuring scalable, consistent, and high?maturity IT service delivery worldwide.

  • Lead global ITSM transformation (ITIL v4 | ServiceNow MSP)
  • Build L1 & L1.5 operating models internally
  • Drive Release Management modernization (CI/CD, automation, governance)
  • Implement Global CMDB & Asset Management
  • Govern vendor delivery (Capgemini Phase 2)
  • Establish governance, KPIs, reporting
  • Ensure operational readiness, adoption & BAU handover
  • Business case, ROI, budgeting alignmentClose Phase 2 of ITSM design/implementation
  • Establish global process maturity ? move towards Level 3+
  • Create single global CMDB + asset repository
  • Standardize Incident / Problem / Change / Release / Event / Config mgmt
  • Create global governance cadences (weekly, monthly, quarterly)
Be part of a global brand transforming its entire tech backbone.Work with leaders who genuinely empower innovation and ownership
A successful Global Head of IT Operations should have:
  • 15+ years in IT Operations with real transformation leadership experience.
  • Expert in ITIL v4, ITSM uplift, ServiceNow models, and global process design.
  • Strong in vendor governance, operating?model creation, and KPI/ROI ownership.
  • Strategic, polished communicator who can influence senior stakeholders.
  • Thrives in complex, multi?region environments and builds structure from chaos.
  • Confident leading Release Management, CMDB, and Asset Management modernization.
  • A change?agent who brings clarity, consistency, and long?term operational maturity.
Our client is a well-established global organization operating across more than 50 countries, with a diverse footprint that spans express delivery, freight, logistics, and tech-enabled supply-chain services. The company has demonstrated strong resilience and momentum, delivering double?digit annual revenue growth.
  • Competitive remuneration package.
  • Opportunities for professional growth and development.
  • A chance to lead IT operations in the Transport & Distribution industry.
  • A collaborative and innovative work environment.
This is an exciting opportunity for professionals in the Technology department to make a significant impact. If you are ready to take on the role of Global Head of IT Operations, we encourage you to apply.

Skills Required

IT
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Job Detail

  • Job Id
    JD5144681
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year