Job Description

Our client is building its first Technology Global Delivery Centre (GDC) in Pune to serve global insurance and financial services clients. This is a zero-to-one build-you'll lead strategy, delivery, and talent for software engineering, Azure cloud, digital workplace, and service management. Reporting directly to the Group CIO in the UK, you'll shape a global capability hub for a fast-growing, innovative service provider.

• Build and run the Technology Centre of Excellence in Pune from scratch.
• Hire and scale teams across:

• Software development & maintenance (Microsoft stack, Java, proprietary apps).
• Azure cloud operations (infrastructure, automation, FinOps).
• Digital workplace & end-user computing.
• ITIL-based service management (ServiceNow).
• Define strategy, delivery model, and governance.
• Ensure quality delivery aligned to SLAs/KPIs.
• Act as a senior escalation point for global clients.
• Drive modernization (cloud-native, microservices, automation).
• Report directly to the Group CIO and join the global tech leadership team.

This is a zero-to-one build, own the full technology capability globallyYou'll report directly to the Group CIO and sit on the global leadership team
A successful Global Delivery Centre Lead - IT Services should have:

• Proven GCC build experience (zero-to-one or major scale-up).
• 15+ years in IT services/captive centres; 10+ years in senior leadership.
• Exposure to the insurance/financial services domain or any regulated industry like Pharma or Banking
• Strong in Microsoft stack, Azure cloud, ITIL processes.
• Experience managing 300+ FTE tech teams.
• Global stakeholder management (US/UK clients).
• Ability to lead multi-disciplinary tech teams (engineering, infra, service mgmt).

Our client is a global professional services and technology firm serving insurance and financial services clients with solutions across claims, underwriting, and digital transformation. Our client has a global team of more than 8,500 professionals operating across 20+ countries, with large operational centers in the UK & U.S. They heavily invest in research & development, innovation & artificial intelligence ("AI"), platform integration & underlying business systems, as well as colleague development and client service. They serve more than 1,700 insurance, financial services, public sector, and other highly regulated clients in the UK and the US

• Competitive salary ranging from ?1Cr++ per annum.
• Attractive holiday leave and benefits package.
• Opportunity to work in a Global company with a focus on technology-driven solutions.
• Engaging work environment in Mumbai with potential for career growth.

If you are looking to lead a Global Delivery Centre in the business services industry and make an impact through IT services, this is the role for you. Apply now to take the next step in your career!

Skills Required