Job Description

Company Overview: [Viddius Solution ] is a global leader in service], dedicated to delivering exceptional customer service on an international scale. We are currently seeking a dynamic and multilingual Customer Service Representative to join our team and contribute to our commitment to providing top-notch service to our diverse customer base. Position: Customer Service Representative (CSR) - International Inbound Service Location: [Ahmedabad] Job Type: Full-Time Responsibilities:

• Multilingual Support:

• Provide exceptional customer service in multiple languages to cater to our diverse international clientele.
• Handle inbound calls, emails, and chat inquiries with cultural sensitivity and language proficiency.

• Cross-Cultural Communication:

• Demonstrate cultural awareness and adapt communication styles to meet the needs of customers from different regions.
• Foster positive relationships with international customers to enhance overall satisfaction.

• Issue Resolution:

• Investigate and resolve customer issues effectively, ensuring a high level of customer satisfaction.
• Collaborate with international teams to address complex problems and provide timely solutions.

• Product and Service Knowledge:

• Stay updated on the company\'s global products and services to provide accurate information to customers.
• Assist in the development of training materials to enhance the team\'s international product knowledge.

• Documentation and Reporting:

• Maintain detailed and accurate records of international customer interactions, transactions, and feedback.
• Generate reports to analyze international customer trends and suggest improvements.

Qualifications:

• Fluency in [list of languages relevant to your customer base].
• Accent of Language
• Previous experience in international customer service or a related field.
• Excellent cross-cultural communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours to accommodate different time zones.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Proven track record of providing exceptional international customer service.
• Proficient in using customer service software and related tools.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Opportunities for career growth and professional development

How to Apply: Interested candidates should submit their resume and cover letter to vidioussolution@gmail.com with the subject line "CSR - International Inbound Service Application." Application Deadline: [Specify the deadline for applications] [Viddius Solution] is an equal opportunity employer. We welcome candidates from diverse backgrounds and cultures to apply. Job Types: Full-time, Permanent, Fresher Salary: \xe2\x82\xb940,000.00 - \xe2\x82\xb965,000.00 per month Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Required)
• Customer service: 2 years (Required)

Language:

• Hindi (Preferred)
• English (Required)

Ability to Commute:

• Bodakdev, Ahmedabad, Gujarat (Required)

Ability to Relocate:

• Bodakdev, Ahmedabad, Gujarat: Relocate before starting work (Required)

Work Location: In person Speak with the employer
+91 7984313096