Job Description

Location: Noida, India

JOB OVERVIEW

To accurately coordinate and administer student application in accordance with the prescribed processes and quality standards whilst maintaining high standards of customer service to internal and external stakeholders and supporting and coaching Admissions Executives on a day to day basis. To act as a subject matter expert and key point of contact.

KEY RESPONSIBILITIES

• Effective and accurate processing of student applications and related materials in order to meet Service Level Agreements.
• A subject matter expert and key point of contact within the Admissions team (usually within a specific market) to internal stakeholders.
• Identifying and support the implementation of continuous improvements, including reviewing and updating processes and controls to ensure consistency across Operations
• Provide coaching and guidance to Admissions Executives to improve their experience and knowledge
• Support the Admissions Manager in managing team worklists and priorities to achieve SLA\xe2\x80\x99s and provide data insights to support the effective performance management of the team
• Support Admissions Executives to increase their experience and knowledge through work shadowing, quality reviews and oversight of more complex cases.
• Interacting with Agents, Students and Parents during the Admissions process, and liaising with internal agencies to resolve issues as required and manage escalations and errors through to completion
• Methodical use of systems (including Study Global, Pega, SMS) in order to accurately capture information and to ensure applications are processed appropriately and within Service Level.
• Processing of cancellations and associated financial adjustments as required.
• Participate in internal or external audits relating to Admissions as required.
• Owning additional tasks as delegated by the Global Admissions Operations Director or Senior Managers as appropriate.

EXPERIENCE

• Work experience within an administrative and/or customer service environment.
• Experience of using computerised systems/databases to achieve work goals and tasks.
• Proven experience within an international education-related role, preferably within an International Admissions environment.
• Prior experience operating in a lead or supervisory capacity
• Highly organised; able to prioritise activities and work to tight deadlines.
• Resilient, self-motivated and able to work independently on a day to day basis.
• Flexible and adaptable to change.
• Excellent attention to detail and able to interpret and follow complex processes.
• Problem-solving skills \xe2\x80\x93 gathers information about complex issues before trying to reach and implement a solution. Can handle a wide range of problems within area of responsibility but recognises when to escalate matters to a more senior manager.

ABOUT US

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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