Job Description

Job Title : Customer Support Experience : 0-2 Years Location : Hafeezpet, Hyderabad. Please find the virtual drive details below : https://genpact.zoom.us/j/94641796326 Timings : 10:30 am to 1:00 pm. With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world\'s biggest brands-and we have fun doing it. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\'re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we\'re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Welcome to the relentless pursuit of better. We are inviting applications for the role of PA, Customer Service : Responsibilities : Respond to customer queries and customer\'s concern Making outbound calls to Customers and Employers Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and bring up product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment Qualifications we seek in you. Minimum qualifications : Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent and Hindi. You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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