Job Description

Responsibilities for the role include (but are not limited to):
Ability to conduct Business and Technical Workshop for iWD and/or Digital media channels (Email, Chat, Social, etc).
Acting as a Technical Lead for complex Genesys Solutions implementation projects.
Solution Architecture and Design (preparing and leading design workshops with customer technical teams, writing business flow and technical design documentation, etc.).
Conducting technical Knowledge Transfer sessions for members of customer teams and for other Genesys PS Consultants.
Troubleshooting of issues with existing Genesys IWD & Digital Channels Solutions implementations.
Required Qualifications:
Bachelor s degree in Engineering, Computer Science or related work experience.
10 years of Genesys experience.
Knowledge of Genesys suite is considered as main requirement for this position with experience with Genesys iWD ,WFM and email Management
Knowledge of 3rd party Workload Distribution solution is requested.
Essential Skills:
Genesys platforms (iWD, Email and WFM) implementation and operation.
Managing multiple production environment.
Assessing and applying new changes and requests.
Monitoring Genesys platforms and handling incidents to resolution.
Optimizing the system performance and network bandwidth.
Workflows development and modification.
Manage databases operations and changes if needed.

Skills Required