Job Description

Collections Job brief We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. Person must strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. Minimum Experience, Education and Certifications . Graduation in Commerce, MBA - Finance or equivalent combination of education in finance domain . Requires 0-1 year of relevant experience Technical Skill . Solid knowledge of relevant accounting principles . Solid data analysis skills . Problem resolving skills and should be a team player . ERP - SAP (preferred) . Working knowledge of MS Office and databases Soft Skills . Knowledge of billing procedures and collection techniques (preferred) . Comfortable working with targets . Patience and ability to manage stress . Excellent communication skills (written and oral) . Skilled in negotiation with clients Job Responsibilities . Monitoring accounts to identify overdue payments . Finding and contacting customers to arrange debt payoffs . Keeping accurate records and reporting on collection activity . Take actions to encourage timely debt payments and as per contractual terms . Process payments and refunds . Ensure all payments are timely and correctly applied. . Provide timely remittance to cash application team and support them to apply the payment timely and correctly. Physical Requirements/ Working Conditions . Ability to physically perform general office requirements. . Must be able to perform essential responsibilities with or without reasonable accommodations.

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