ob Profile:
Formulate and implement monthly, quarterly, and annual sales plans
Drive the team to achieve set targets in terms of volume, revenue, and profitability
Foster a performance-driven and motivated team culture
Monitor KPIs and ensure consistent performance improvements
Ensure superior customer experience before, during, and after the sales process
Address and resolve escalated customer complaints effectively
Maintain high CSI (Customer Satisfaction Index) scores and customer loyalty
Ensure availability and proper mix of vehicle stock at all times
Coordinate with OEMs, Finance, Marketing, and Service departments
Manage aged inventory efficiently to minimize holding costs
Provide regular sales reports and business insights to senior management
Ensure end-to-end documentation for finance, insurance, and RTO processes
Comply with dealership standards and OEM guidelines at all times
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