Job Description

Company Description

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.

We\xe2\x80\x99re so much more than hotels \xe2\x80\x94 we\xe2\x80\x99re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.



WHAT YOU WILL BE DOING:

• Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Personally drive and support the sales, Marketing and Distribution.
• Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.
• Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

• Strong process orientation;
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Outstanding PR and social integration skills to develop strong customer relations
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• 12 + years\xe2\x80\x99 industry experience in upmarket brands with minimum 2-3 years of experience in similar role.
• Strong Operational and Sales background will be an added advantage
• Proven track record in making the hotel operation profitable
• Local Indian National

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Accor