Job Description

Key Responsibilities

Operational Excellence: Oversee daily operations of both the bakery and restaurant, ensuring seamless workflow, efficiency, and adherence to all company standards.

This includes front-of-house (FOH), back-of-house (BOH), and retail counter operations.

Financial Management: Develop and manage budgets, control costs (food, labor, and overheads), analyze sales data, and implement strategies to maximize profitability and achieve financial targets. Oversee inventory management, purchasing, and waste reduction.

Team Leadership & Development: Recruit, hire, train, and mentor a large team of diverse professionals across various departments (chefs, bakers, service staff, counter sales). Foster a positive, productive, and high-performance work environment.

Conduct regular performance reviews and address performance issues effectively.

Customer Experience: primary focus on Champion exceptional customer service across all touchpoints.

Implement create customer feedback systems to ensure satisfaction and loyalty.

Address customer complaints promptly and professionally.

Quality Control: Uphold the legacy of quality by ensuring all food and beverage products meet the highest standards of taste, presentation, and freshness.

Implement strict high quality control measures in both the bakery production and kitchen.

Food Safety & Compliance: Ensure strict adherence to all local and national food safety, hygiene, and sanitation regulations (e.g., FSSAI guidelines).

Marketing & Promotions: Collaborate with leadership to develop and execute local marketing initiatives, promotional/ seasonal activities, and community engagement efforts to drive sales and enhance brand visibility.

Supply Chain & Vendor Relations: assist the store executive to Manage relationships with suppliers, negotiate contracts, and ensure timely and cost-effective procurement of high-quality ingredients and supplies

Problem Solving: Proactively identify and resolve operational challenges, unforeseen issues, and staff conflicts efficiently and effectively.

Maintenance & Facilities: Oversee the regular maintenance with the maintaining staff for all equipment, premises, and facilities to ensure they are in excellent working order and comply with safety standards.

Qualifications

Experience: Minimum of 7-10 years of progressive management experience in a high-volume restaurant, bakery, or large-scale food service operation.

Experience managing a legacy brand or a business with significant historical value is a strong plus.

Leadership Skills: Proven ability to lead, motivate, and develop large, diverse teams in a demanding environment. Strong decision-making and problem-solving abilities.

Business Acumen: Demonstrated general understanding of budgeting, cost control, and sales forecasting.

Operational Expertise: In-depth knowledge of FOH and BOH operations, inventory management, supply chain, and food safety regulations.

Communication: Excellent verbal and written communication skills in Hindi and Marathi (proficiency in English is a plus). Ability to communicate effectively with staff, customers, and vendors.

Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and challenges.

Computer Proficiency: Comfortable with POS systems, inventory management software, and Microsoft Office Suite.

Education: Bachelor's degree in Hotel Management, Business Administration, or a related field is preferred. Relevant professional certifications are a plus.

What We Offer

A challenging yet rewarding leadership role in a well-established and respected legacy brand.

Competitive salary and performance-based incentives.

Opportunity to make a significant impact on the business's continued growth and success.

A supportive work environment that values tradition and innovation.

Please submit your comprehensive resume along with a cover letter detailing your relevant experience and leadership philosophy to address or application portal We look forward to hearing from you!

Job Type: Full-time

Pay: ?480,000.00 - ?600,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person