Job Description

What you can expect

As part of this team, you will be working in a fast-paced, high-impact environment. Collaborating closely with Developers, Infrastructure Engineers, and Product teams to build and maintain resilient systems. The team focuses on automation, continuous integration and deployment (CI/CD), observability, and cloud-native operations to support Zoom's

VOIP

Services.

This team are responsible for deploying and managing services across multi-cloud and on-premises environments, The team handles multiple gateway services like CRC and audio conf required for Zoom Meeting.

About the Team

Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platform's unparalleled user experience.

You will be responsible for building/deploying the VOIP services, monitoring infrastructure for these services, developing new automation to reduce manual effort, and being the on-call owner for assigned services

.

Responsibilities

VoIP System Management:

---------------------------
Work extensively with VoIP technologies and protocols including

SIP, RTP, and WebRTC

. Deploy and manage these services on

Kubernetes (k8s)

clusters.

Large-Scale Project Leadership:

Lead

large-scale, high-impact technical projects

, ensuring successful delivery and operational excellence.

Cloud-Native Infrastructure:

Design, deploy, and maintain scalable infrastructure primarily on

AWS

using cloud-native tools and practices.

Kubernetes & Containerization:

Manage production deployments of

Kubernetes-based and Dockerized workloads

for distributed, large-scale systems. Proactively monitor these systems for reliability and performance.

Infrastructure as Code (IaC):

Implement and manage infrastructure using

Terraform

for Infrastructure as Code to ensure automation and repeatability.

Automation Development:

Create and maintain large-scale automation frameworks primarily using

Ansible

, reducing manual toil and improving operational efficiency.

Scripting & Coding:

Write and maintain scripts and code primarily in

Python, Bash, or Go

, supporting automation, deployment, and monitoring tasks.

Mentorship & Best Practices:

Mentor and guide other engineers in the team to follow

best automation practices

with a focus on reducing toil and driving automation-led innovation.


What we're looking for

Education:

Minimum

Bachelor's degree

in Computer Science, Data Science, or a related technical field.

Experience:

+

6+ years

of hands-on experience deploying production services using

Kubernetes

.
+ Minimum

6+

years as a Cloud DevOps or VoIP DevOps engineer

in an individual contributor role.
+ Proven experience leading and mentoring teams toward automation excellence.

Technical Skills:

+ Strong expertise in

AWS cloud infrastructure

design, deployment, and maintenance.
+ Deep proficiency in

Kubernetes and Dockerized workload deployment

in large-scale distributed production environments.
+ Experience with Infrastructure as Code tools, particularly

Terraform

.
+ Expertise in

large-scale Ansible automation development

.
+ Proficient in programming/scripting languages:

Python, Bash, or Go

.

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Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know--we're here to support you at every step.


If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.


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