Job Description

About the role

About the role:
To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Role Responsibilities:

• Support the team in the operational conversion of P&O strategic objectives. Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training. Support the identification and planning of services P&O Services will provide. Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts. Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots. Analyze error messages and questions. Support periodic cost and efficiency analyses to support productivity objectives. Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level. The Trainer will support the Training Needs Analysis, development and delivery of learning and knowledge content within their respective Pillar.
• Work closely with Functional Trainers to identify common and holistic learning requirements identified across the program, Change Managers for their Pillar to develop the Training Needs Analysis for their respective functional area, ensuring learning needs are broader than technology changes only. Will agree the Training Curriculum and Course Outlines with their Pillar and E2E counterparts, prior to any content being developed. Will manage and support the development of all learning and knowledge content as per the agreed scope.

Role Requirements

Degree in instructional design, education technology or similar relevant field Degree or third level qualification related to Teaching/Training advantageous.
Languages: Proficient English (oral and written) Other languages are an advantage

Experiences:
3-5 years in training/learning 3-5 years in the Pharmaceutical industry, preferably in production Specific

Professional Competencies
Soft Skills:

• Strategic thinking, planning and execution; business savvy
• Consulting, facilitation and business partnering skills
• Ability to work with a cross-functional, cross-cultural team within a matrix organization
• Strong customer service orientation Professional:
• Project management, experience of managing multiple complex projects at the same time
• Knowledge of adult learning theory and practice; knowledge of learning efficiency evaluation methodologies (Kirkpatrick etc)
• Proficiency in rapid development eLearning tools, such as Articulate Storyline, Captive etc.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people\'s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You\'ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network

Functional Area

Human Resources

Division

Operations

Business Unit

QUALITY

Employment Type

Regular

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Novartis