Job Description

Job Summary

:

The

Front Office Supervisor

is responsible for overseeing the daily operations of the front desk, ensuring efficient guest check-in and check-out, handling guest concerns, and supervising front office staff. This role plays a key part in delivering a smooth, welcoming, and professional guest experience.

Key Responsibilities

:

Supervise front desk staff, including receptionists, bellboys, and concierge. Ensure smooth check-in and check-out procedures. Assist guests with queries, complaints, and special requests. Monitor and manage room availability and reservations. Coordinate with housekeeping, maintenance, and other departments for guest requests and room readiness. Handle guest payments, billing, and cash/credit transactions accurately. Prepare daily shift reports and handovers for management. Train new front office staff and guide the team on standard procedures. Ensure all front office operations follow hotel policies and service standards. Maintain a professional and friendly atmosphere in the reception area. Ensure guest feedback is properly recorded and followed up on. Monitor guest satisfaction and take corrective actions when needed.

Requirements

:

Minimum 2-3 years of experience in a front office or customer service role, with at least 1 year in a supervisory position. Good communication skills in English; knowledge of other languages (Arabic, Hindi, etc.) is an advantage. Proficiency in front office software. Well-groomed, polite, and professional attitude.

Preferred Qualifications

:

Diploma or degree in Hotel Management or Hospitality. Previous experience in a 3-star or 4-star hotel environment. Familiarity with guest satisfaction standards and complaint handling.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Food provided
Work Location: In person