Job Description

Core Responsibilities

Guest Services Management

Greet and assist guests with check-in/check-out procedures. Handle guest inquiries, complaints, and special requests. Ensure a high level of customer satisfaction.

Team Supervision

Supervise front desk staff (receptionists, bellhops, concierge). Schedule shifts and manage attendance. Train new employees and provide ongoing coaching.

Administrative Duties

Maintain records of guest information and transactions. Prepare reports (occupancy, revenue, etc.). Ensure compliance with company policies and procedures.

Communication & Coordination

Coordinate with housekeeping, maintenance, and other departments. Relay important information to staff and management. Ensure smooth handovers between shifts.

Cash & Billing Management

Oversee billing and payment processes. Handle cash, credit card transactions, and financial discrepancies.
Job Type: Full-time

Pay: ?20,000.00 - ?23,000.00 per month

Benefits:

Provident Fund
Schedule:

Fixed shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person