Job Description

Department:

Front Office

Reports To:

Front Office Manager / Duty Manager

Location:

Four-Star Hotel

Position Summary

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, smooth check-ins/check-outs, and efficient coordination with all departments. The role requires strong leadership, communication skills, and the ability to handle guest concerns with professionalism.

Key ResponsibilitiesGuest Services

Supervise front desk operations and ensure all guests receive warm, efficient, and personalized service. Handle check-in, check-out, room assignments, and billing with accuracy. Resolve guest complaints or escalate them to the Duty Manager when necessary. Anticipate guest needs and ensure prompt follow-up. Ensure lobby and front desk areas are clean, organised, and guest-ready at all times.

Operational Duties

Oversee daily shift operations and ensure all SOPs are followed. Monitor room status in coordination with Housekeeping and Reservations. Ensure proper handling of cash, credit card transactions, and billing. Maintain guest records, registration cards, and required documentation. Prepare reports such as occupancy, arrivals, departures, and shift summaries.

Team Management

Supervise and guide front office associates, bell staff, and concierge (if applicable). Conduct shift briefings and delegate tasks effectively. Assist with staff training, coaching, and performance monitoring. Ensure grooming standards and behavior guidelines are followed.

Coordination & Communication

Liaise with Housekeeping, F&B, Engineering, and Security for smooth guest operations. Communicate special requests, VIP arrivals, and group bookings to relevant departments. Coordinate with travel agents, corporate clients, and OTA partners as needed.

Safety & Compliance

Ensure compliance with hotel policies, safety standards, and legal requirements. Handle lost-and-found procedures as per SOP. Assist in emergency situations following hotel protocols.

Qualifications & Skills

Bachelor's degree/diploma in Hotel Management preferred. Minimum 2-3 years of front office experience in a 3-5 star hotel. Strong leadership, communication, and interpersonal skills. Excellent problem-solving and guest-handling abilities. Ability to work under pressure and handle multiple tasks. Good command of English and local languages.

Work Conditions

Rotational shifts, including weekends and holidays. Standing for extended periods. Fast-paced, guest-centric environment.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule Food provided
Work Location: In person