Job Description

Roles & Responsibilities:

Ensures Outstanding customer care at all times. Maintains a friendly, professional, cheerful and courteous demeanor at all times. Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adheres to company credit limit policies. Allocates rooms to expected arrivals after checking the guests preferences and special requests.

Keys & Skills:

High School diploma or equivalent preferred. Experience in a hotel or a related field preferred. A degree or Diploma in Hospitality Management. Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.
Job Type: Full-time

Pay: ?10,298.25 - ?20,000.40 per month

Experience:

total work in Hotel: 2 years (Preferred)
Work Location: In person