Job Description

Key Responsibilities:

Supervise and coordinate daily activities of the Front Office team, including Reception, Guest Relations, Bell Desk, and Reservations. Ensure smooth guest check-in and check-out experiences with attention to detail and personalized service. Handle guest complaints, requests, and feedback professionally and promptly. Train, guide, and motivate front office associates to maintain high service standards. Monitor room availability, rates, and reservations in coordination with the reservations team. Maintain proper records, reports, and shift handovers accurately. Ensure the lobby and reception area are clean, organized, and presentable at all times. Verify cash handling, billing, and night audit procedures for accuracy and compliance. Coordinate with Housekeeping, F&B, and Maintenance departments for guest requirements. Uphold grooming, attendance, and discipline standards within the team. Support management in achieving departmental goals and guest satisfaction targets.

Qualifications & Experience:

Degree/Diploma in Hotel Management or equivalent. 3-5 years of experience in Front Office operations, with at least 1 year in a supervisory role. Knowledge of PMS (Property Management System) software such as IDS, Opera, or similar. Strong communication and interpersonal skills. Fluency in English; knowledge of additional languages is an advantage. Professional appearance and guest-oriented attitude.
Job Type: Permanent

Pay: ₹20,000.00 - ₹23,000.00 per month

Ability to commute/relocate:

Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have any Experience as Supervisor in the hotels/Resorts?
Location:

Kollam, Kerala (Preferred)
Work Location: In person