Greet guests with a smile and professional courtesy.
Handle check-in and check-out efficiently.
Respond promptly to guest inquiries, requests, and complaints.
Provide information about hotel facilities, services, and local attractions.
Reservations & Communication
Manage room reservations and update in PMS.
Answer telephone calls and emails politely and professionally.
Coordinate with housekeeping, F&B, and other departments for guest needs.
Cashiering & Records
Handle billing, payments, and maintain accurate records.
Maintain guest accounts and issue invoices/receipts.
Balance cash and shift reports.
Standards & Compliance
Ensure front desk is clean, organized, and presentable at all times.
Follow company SOPs, safety, and security procedures.
Maintain confidentiality of guest and company information.
Skills & Competencies
Excellent communication & interpersonal skills.
Knowledge of PMS (Property Management System) preferred.
Strong customer service orientation.
Ability to handle pressure and multitask.
Presentable, well-groomed, and professional
Job Type: Full-time
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
Food provided
Work Location: In person
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